Has my order shipped?

You will receive a email with tracking number when your item ships. This is not always an indication of shipping date. At times it takes 1-2 days to get the tracking number back from our vendor or warehouse, therefore you may not receive a tracking number for a few days - this does not mean your order has not shipped yet. Feel free to email us or call us at any time to find the status of your order.

We process orders Monday - Friday. Most orders ship same day, in some cases, orders can take up to 5 days to ship.

Because we ship from many warehouses through out the United States, we can not guarantee shipment day. Although 99% of our orders ship same day or next day, there are a small percentage of orders that can take up to 3-6 days to ship.

Most Products ship via UPS Ground.

How do I cancel my order/item?

Contact our Customer Support Specialists ASAP: orders@ipetsupercenter.com. Once we have shipped your item, you will be responsible for the shipping/handling charges incurred by us.

How do I track my order?

We will email you with your tracking number and shipper as soon as we receive it from our warehouse, factory, or vendor. If you have not received this please email us.

An item is missing from my shipment.

Please note many of our items ship from multiple warehouses across the country. If you ordered multiple items your order may be coming from separate warehouses.

Security

At iPet Supercenter security is our largest concern. iPet Supercenter uses only SSL Secure bank servers to process all of its credit card transactions. If at any time you are concerned with the security of iPet Supercenter website, please contact our Security Team.

Credit Cart numbers are kept on the SSL Secure Bank Servers for thirty days for processing. After thirty days they are deleted from all servers.

iPet Supercenter employs its own security professionals and hires out-side professionals to audit its security practices.

What is your Return Policy/How Do I make a Return?

You need to refer to our Return Policy Page, HERE, and fill out the RGA form which is in BOLD on the Return Policy page.

How much is my shipping & handling?

Shipping charges differ per item. Shipping charges will be posted during checkout depending on your total order. Shipping prices may not be actual shipping charges. Shipping charges may be less or more than actual shipping.  Shipping to Alaska, Hawaii, Puerto Rico or Internationally will require additional shipping

Shipping Policy

We will ship to anywhere in the continental US for the fee determined during checkout. Our shipping prices do not include shipping to Alaska, Hawaii, Puerto Rico or Internationally. Non-continental US residents must email for a shipping quote.

Canada Orders

You will only have to pay sales tax if the ship to or bill to address is in the state of Florida. We charge 7% sales tax to the entire state of Florida.

I have a question on my charges.

Please email sales@ipetsupercenter.com with any questions you may have.

I need a copy of my receipt/invoice

You can receive a copy of your receipt/invoice through your account. Click on “My Account” at the top of the page to view all current / previous orders, you can also email sales@ipetsupercenter.com for a copy to be re-emailed to you.

When will my credit appear on my account?

You should see most credits within 7 business days

When will my credit card be charged?

Your credit card will be charged on the day of your order. If your order is backordered the charge is what holds your place in line unless you choose to cancel the item.