Return Policy: You can return most products within 30 days after delivery date. You must first fill out the return authorization for here. Please see below conditions. 
 

Refunds will be done two times per week. Please allow 7 business days for your credit to show on your credit card.

Cancellation Policy

Once the product has shipped you will be responsible for all shipping charges. Cancellations must be confirmed with the warehouse before you get a confirmation, so please Contact Us to start your cancellation. If you refuse the package on delivery you will be responsible for all shipping, handling and restocking fees.

Warrantees

The manufacture of the product sold on iPetSupercenter.com is responsible for all warranty issues. iPet Supercenter personally does not warranty any product it sells. iPet Supercenter is a retailer / wholesaler selling products from manufactures to the consumer. We do not manufacture any products therefore we do not warranty any products. All products we sell have the standard manufactures warranty. We are a authorized warranty station for the majority of the products we sell, so we can assist on most warranty issues.

Defective Items - Upon delivery of any defective / non working item. Please notify us ASAP: Contact Us. We will send you a replacement and pick up the defective item ASAP. The buyer is not responsible for any additional fees in this case. You will need to fill out an RGA for this to get fixed for you

Damages: If your shipment is damaged (box and/or item) please send photos of any damages to returns@ipetsupercenter.com when filling out the return form. This will expedite your return.

-All damaged truck line products must be refused. If you take delivery of the truck line product and its damaged you now own that product, when you sign that acceptance form of the truck line company then you accept ownership of the product – please check the product carefully before accepting the product. Any damages or claims then must be done by the buyer. We will assist in every possible way.

Conditions:

-All returns are subject to a 25% restocking fee if returned within 30 days of delivery date. Item must be returned to the correct location provided and with an approved RGA number supplied by our returns department. Buyer is responsible for all shipping and handling charges to and from iPet Supercenter on non defective and non warranty returns. Failure to ship to right location, or shipping item back with out instruction from our returns department, will result in a 25% restocking fee, loss of shipping and a charge for us to ship to correct location.

-In some cases we will give full credit to returned items towards a exchange/gift certificate. Buyer is responsible for all shipping and handling charges to and from iPet Supercenter.

-Please note our pictures on the site may be generic photos of that item. We do not accept returns for items that are slightly different than pictured.

-If an item has been used, in some cases the return will be denied.