Order Status and Order Tracking
Information:
Please note: Our back-end ordering system communicates through email. So you will not receive tracking information via your
iPet Supercenter "my account".
Automated Order Process:
- You will receive an order acknowledgement immediately after you place your order online.
You will receive a receipt and order confirmation email within 1-2 business day after your purchase.
Please note to check the item on our site and look at "Availability" - you will receive tracking within 1-2 days after that availability time (shipment time) pass's.
You will receive a shipment notification email with tracking number shortly after the item is shipped. In most cases this is sent the same day your product ships. In some cases where we ship products from our manufactures it may take 2-3 days to receive a tracking number
If you did not receive anyone of these email please
us
Delivery /
Shipping Policy: In most cases
products ship out within 1 day if
ordered by 10:00am EST. Some items
can take up to 3 weeks to ship.
Please look at the "Availability"
section on the item page to see how
long it takes to ship. Orders are
processed and shipped daily Monday -
Friday
Delivery Time: Most items will be delivered within 7 business days from our ship date via Fedex/UPS. In most cases it will be quicker than 7 business days.